Introduction

Welcome to the Silver Chariot Agent mobile application! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Information We Collect

Personal Information: When you use the Silver Chariot Agent mobile application, we may collect personal information such as your name, contact information (e.g., email address, phone number), payment details, physical address, geolocation information (including background location data), and your mobility/transport information.

Usage and Device Information: We collect information about your interactions with our app, including IP address, device type, operating system, and app usage data to improve our services.

Use of Background Location Services

Our application collects background location data to enhance service delivery, including:

Ensuring accurate tracking of agents while in transit.
Facilitating real-time service updates and improving efficiency.
Enabling safety features such as route monitoring and emergency response.

We collect background location data even when the app is closed or not in use to ensure smooth operations and accurate service fulfillment. However, users can manage their location permissions through device settings.

How We Use Your Information

We use your information for the following purposes:

To provide and maintain our services, including processing orders, processing payments, and ensuring safe service deliveries to our clients.
To improve and personalize your experience.
To communicate with you, including customer support and updates.
To comply with legal obligations.

Sharing Your Information

We may share your information in the following circumstances:

With service providers who assist us in providing our services (e.g., payment processors, delivery partners).
With our clients, who access services from you through our platforms.
With your consent or as otherwise required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

Your Rights

You have the right to:

Access and update your personal information.
Object to the processing of your information.
Request deletion of your information, subject to legal requirements.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website or app.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us using the contact details furnished within this application or the Silver Chariot Ltd website.

Contact Details:

Email: silverchariotltd@gmail.com

Contact: +260973272945

Website: www.silverchariotltd.com

Legal Compliance

This privacy policy is designed to comply with Zambia's Cyber Security and Data Protection laws by ensuring transparency, security, and user rights protection regarding personal information.

By using the Silver Chariot Agent mobile application, you consent to the collection and use of your information as described in this Privacy Policy.